Claims

As your broker, we are here to assist you

The insurance company you must contact is on your insurance policy.

Insurance company Phone number Car Insurance Home Insurance
Aviva Scottish & York / Aviva Traders 1-866-692-8482
Intact Assurances / Intact Insurance 1-866-464-2424
*Pembridge / PAFCO 1-800-387-0462 pembridge.com pembridge.com
TRAVELERS 1-800-268-5371
*TRAVELERS – Alberta 1-800-661-2405
*TRAVELERS – WINDSHIELD CLAIMS 1-800-661-5522
Zenith / NORTHBRIDGE 1-800-668-8158 ontarioclaims@nbfc.com ontarioclaims@nbfc.com
*ZENITH / NORTHBRIDGE– WINDSHIELD CLAIMS 1-888-860-2248 ontarioclaims@nbfc.com ontarioclaims@nbfc.com

What to expect:

As your broker, we are here to support you through the claims process.

Reporting the claim

You will be asked to provide
information about what happened

Claims Investigation

Once a claim is reported, the adjuster investigates to determine what may be covered by the insurance policy and identifies liable parties and or witnesses.

Review of your policy

A review of your policy to confirm what coverage is available and any limits that may apply.

Amount of damage

An evaluation of the extent of damage or loss is evaluated using the appropriate appraisers, engineers or contractors. Depending on the size and nature of your claim it may be handled over the phone or in person.

Repairs and or payment is arranged.

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Frequently Asked Questions