British Columbia 
1-866-967-7707
Existing Customers
Access To Your Account Online 24/7
Easy access or initiate a change to your insurance policy, at your convenience.
Register for myInova in just a few easy steps, all you need is your email address and policy number.
Have questions about myInova?
Let us provide you answers
+ Why should I sign up to myInova?
myInova is a quick and easy way to access to your insurance account online – at a time that is convenient for you 24/7!
You can also submit a question by selecting from the list of choices below:
If your inquiry is not urgent, we highly recommend you use this method over the phone lines as the response times can be longer than expected.
Requests coming through myInova will usually be completed within 2-4 business days, depending on the nature of the change to your policy. You will receive a confirmation email for the requested changes, which make the changes official.
+ What do I need to sign up to myInova?
Registering for myInova is quick and takes just a few minutes; all you need is your email address and policy number! You can use the same log in for multiple cars and home policies.
+ What information can I find on myInova?
Once you’ve signed in to myInova, the information you will see there is your personalized account info with all your policies. You can :
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- view your billing information such as balance;
- view your payment date/schedule;
- consult your policy coverage;
- display your effective and expiry dates;
- see the subject of insurance.
+ What changes can I do on my own through myInova?
You can use myInova to make a request for a variety of changes to your home insurance policy! If you cannot find the category of the request you are looking for from the list within myInova, simply select ‘other’ and a text box will open for you to indicate the change you would like to make.
+ I moved and need to change my address?
You can request a change of address through myInova – all you need handy is your new address, postal code, and the date you are moving in. Please note a change of address may impact the premium of your car and home policies.
+ Will a change of address impact my home insurance premium?
Yes, changing your address can impact the price of your home insurance policy – your postal code, commuting distance, and the details of the new address are all considered when determining premium.
+ I’ve made some improvements to my home: roofing, plumbing, electrical, etc.… Do I need to inform you?
It is always best to advise us of any improvements or updates you have completed to your home, so your information remains up to date. You can choose ‘Change Coverage’ from the list of categories and a text box will appear for you to indicate what you’ve updated.
+ How long does it take for requested changes to take effect?
Requests coming through myInova will usually be completed within 2-4 business days, depending on the nature of the change to your policy. You will receive a confirmation email for the requested changes, which make the changes official.
